Unfortunately due to the collectible nature of our products we're unable to process returns or exchanges! With that in mind if something happens to your order we encourage you to reach out to us and we'd be happy to help in anyway that we can! We understand the fear and concern people may have when purchasing collectibles online and we want to help remedy that! If you have any questions on a product you ordered or are hoping to order please reach out to us at email@example.com so we can help! We love talking to people so if you also just want to say "hi" that'd be sweet as well!